The Capability Maturity Model® Integration for Services (CMMI-SVC) is a collection of best practices for service providers.  It provides a five level maturity framework for process improvement. Service provider organizations follow this model as a road map for process improvement.  This model is part of the CMMI product suite developed by the Software Engineering Institute (SEISM). SEI has […]

“We need ISO 20000 and ISO 27001, which one should we get first?”  – I hear this question very often these days. This is a very intriguing question. In my opinion, these two standards are closely linked and should be implemented as a single management system. The new release of ISO 20000-1 has made this process easier than […]

In the recent decades food manufacturers have started taking a more active interest when it comes to their packaging suppliers, such as supplier audits, and including them in traceability studies.  Food manufacturers quickly realized that packaging suppliers were just as important as food ingredient suppliers and therefore deserved the same attention.  As a result, packaging […]

You might be asking, “how does it help an ISO 9001 certified organization adopt ISO 20000-1? Let’s look at the structure of ISO 9001:2008. Management system requirements in ISO 9001 are defined in 5 sections: Section 4 – Quality management system Section 5 – Management responsibility Section 6 – Resource management Section 7 – Product […]

The industry’s reaction to the Jensen Farm cantaloupe issue seems reminiscent of a scene from the Keystone Cops. It is an example of our ability to “capture the cow” and indiscriminately blame someone instead of focusing on how to “keep the barn door shut”. The FDA stated a need for the cantaloupe industry to align […]

ISO released a new version of ISO IEC 20000-1 in June 2011. I have never been so happy to see a new release of an ISO standard. This version has solved some major issues of the 2005 version of the standard. Let me highlight the improvements in the new standard which I am so excited […]